Last updated: October 2, 2026
This Refund Policy applies to KontaPR subscriptions (Pro and Business plans and their add-ons) that you pay directly to KontaPR. It complements the Terms of Service.
Pro and Business plans are monthly subscriptions that renew automatically until you cancel. Billing is processed through Stripe.
You can cancel anytime from "Manage my subscription" in your account. Canceling stops future renewals, and you keep access until the end of the monthly period already paid.
Unless applicable law requires otherwise, we do not issue refunds for partial monthly periods or for service time already elapsed. When you cancel you are not charged again, but the current month is not prorated.
Add-ons (for example, additional clients on Business) are billed monthly and follow the same rule.
If you notice a duplicate, incorrect or unauthorized charge, contact us at info@kontapr.com as soon as possible. We will review the case and, where appropriate, issue the corresponding refund to the original payment method.
KontaPR lets accountants charge their own clients (for example, invoices paid by card via Stripe or with ATH Móvil). Those payments are between the accountant and their client; KontaPR is not a party to that transaction. Any refund for those services is handled by the accountant under their own policy, not by KontaPR.
Email us at info@kontapr.com from your account email, stating the reason. We process approved refunds to the original payment method; the time to appear depends on your bank or issuer.
Nothing in this policy limits rights you may have under applicable consumer-protection laws. If the law grants you a greater refund right, that right prevails.